How it works
From first look to first sale
The order of events depends on the country and the product. Here is the usual sequence in each market, who does each step and how long it takes. Times are typical, not promises; every plan is written for the product.
Who does what
Every step names who owns it. We never import, hold stock or repair: partner distributors and service centers do that, and we bring the buyers, the trust documents and the support.
Canada Open
The fastest start for most hardware. Mobile robots made abroad are welcome here, and a product certified for Canada sells across all provinces.
- Day 1
Norvoya
Readiness snapshot
Screenshots, a few manual pages and a box photo in; a one-page verdict in your language out, with the three fixes that matter most.
- Weeks 1–2
NorvoyaMaker
Readiness audit
Certification path, data flows, labels, landed cost and a first list of buyers, scored and costed.
- Weeks 2–10
Accredited labMakerNorvoyaIn parallel
Certification
ISED radio certification and a CSA or cULus safety mark; UL 3300 for service robots. The lab tests, the maker pays lab fees at cost, we run the file.
- Weeks 2–6
NorvoyaIn parallel
Data passport and privacy pack
Every data flow mapped; privacy notices in English and French; the assessment Quebec requires before data leaves the province.
- Weeks 3–8
NorvoyaIn parallel
Labels, manuals and screens
English and Canadian French on the box, the manual and the app. Quebec requires French on products and their documents.
- Weeks 4–8
MakerPartnerNorvoya
Three-way agreement
Maker, partner distributor and Norvoya sign one agreement: territory, price, service level and our commission.
- After certification
Partner
Import and stock
The partner distributor takes title, imports as importer of record through its licensed broker and holds stock in Canada.
- First sales
NorvoyaPartnerBuyer
Buyers
We bring and work named buyers; the partner demos and closes the order; the buyer's IT team gets the data passport.
- Go-live
PartnerNorvoya
Installation and support
The partner installs and repairs. We answer customers in English, French and Spanish from day one and report to you weekly in your language.
Mexico Open
A large manufacturing base and open to mobile robots. NOM certificates are held by a Mexican company, so the partner importer is chosen early.
- Day 1
Norvoya
Readiness snapshot
A one-page verdict in your language with the three fixes that matter most.
- Weeks 1–2
NorvoyaMaker
Readiness audit
NOM path, radio approval for wireless products, Spanish labels, data flows, landed cost and first buyers.
- Weeks 2–6
MakerPartnerNorvoyaDecision point
Partner importer first
A Mexican partner registered as an importer signs the three-way agreement. It will hold the NOM certificate and import the goods.
- Weeks 4–16
Accredited labPartnerNorvoya
NOM certification
Testing with an accredited lab in Mexico, typically 4 to 12 weeks after the file is complete. Commercial information in Spanish under NOM-050.
- Weeks 2–6
NorvoyaIn parallel
Privacy pack in Spanish
A privacy notice under Mexico's 2025 data protection law, including the short notice for data collected by devices and apps.
- Before the first robot
PartnerNorvoyaDecision point
Service partner signed
We sell robots in Mexico only once a service partner for repairs and field visits is signed.
- First sales
NorvoyaPartnerBuyer
Buyers
Sales and support in Spanish; the partner invoices the buyer with Mexican electronic invoices and delivers.
- Go-live
PartnerNorvoya
Support and monitoring
First-line support in Spanish, device monitoring with data kept in North America, a weekly report in your language.
United States Selective
The largest market, with the most rules. The first step decides whether a product can enter at all.
- Day 1
NorvoyaDecision point
Door check
New ground-mobile robots made outside the US cannot get FCC authorization since July 28, 2026: they start in Canada and Mexico, and may file for a US Conditional Approval. Models authorized earlier, fixed equipment, most devices and software continue below.
- Weeks 1–2
NorvoyaMaker
Readiness audit and data rule screening
Certification path, tariffs, and a check against the US data rule on bulk personal data reaching China-linked companies.
- Weeks 2–10
Accredited labMakerNorvoya
FCC and safety listing
FCC authorization through an accredited lab and a UL or equivalent safety listing. We arrange the US agent that FCC filings require.
- Weeks 2–6
NorvoyaIn parallel
Data passport and North American hosting
US buyers' IT teams ask the hardest questions. Data stays in US or Canadian regions, overseas access is separated and logged.
- Weeks 4–8
MakerPartnerNorvoya
Three-way agreement
A US partner distributor takes title, imports and pays the duties, including Section 301 tariffs on goods from China.
- First sales
NorvoyaPartnerBuyer
Buyers and go-live
We work named buyers; the partner delivers, installs and repairs; we run support and report to you weekly in your language.
Software and AI All three countries
No customs and no labs, but the buyer's IT and privacy review decides the deal. The work is data, language and trust.
- Day 1
Norvoya
Readiness snapshot
Screens and a short product description in; a one-page verdict in your language out.
- Weeks 1–2
NorvoyaMaker
Readiness audit
Data flows, privacy, language, buyers' review questions and the first accounts to call.
- Weeks 2–6
NorvoyaIn parallel
North American cloud
Production data in Canadian or US regions with access separation, built with our engineering partner.
- Weeks 2–4
NorvoyaIn parallel
Language
English, Canadian French and Mexican Spanish, checked on the real screens.
- Weeks 4–6
Norvoya
IT review and privacy packs
Questionnaire answers, data passport, privacy notices for Canada, Quebec, Mexico and US states.
- First sales
NorvoyaPartnerBuyer
Buyers and resellers
Representation for named accounts; resellers and integrators sign up through our partner program.
- Every month
Norvoya
Operate
Rules watch, support in three languages, vulnerability handling, and a weekly report in your language.
Where partners come in
Distributors, importers, integrators, service centers, labs and licensed firms each own a step above. If that is your business in Canada, Mexico or the United States, talk to us.
Makers: start with a snapshot
One business day, no cost: we tell you which sequence fits your product and what the first three fixes cost.
Tell us what you make and where you want to sell it.
Write in your language or in English. We reply within one business day with first questions and a time to talk; calls in English or Mandarin, by appointment.